Frequently asked questions

Cloudpmsbed is an independent third-party shop that sells extension modules for the Cloudbeds hotel platform. We build and maintain modules that plug into your existing Cloudbeds account through the official Cloudbeds API, adding functionality that is not included in a standard Cloudbeds subscription — for example advanced revenue optimisation, additional OTA distribution channels, accounting-system integration and custom analytics dashboards.

Yes. Every Cloudpmsbed module is an extension to Cloudbeds, never a replacement. You need an active, paid Cloudbeds subscription with API access enabled on your plan. Modules authenticate against your Cloudbeds account using your Cloudbeds API credentials and operate on top of your existing Cloudbeds data.

No. Cloudpmsbed is a fully independent third-party company. We are not affiliated with, endorsed by or acting on behalf of Cloudbeds Inc. or any of its parent companies. Cloudbeds is a registered trademark of Cloudbeds Inc. Cloudpmsbed builds modules that use the publicly available Cloudbeds API.

Access your Cloudbeds account and go to Settings → Integrations → API Access (the exact path can vary between Cloudbeds releases). Generate a new API key and copy it immediately — Cloudbeds typically only reveals the full key once. Then paste it into your Cloudpmsbed account settings. See our guide 'How to access your Cloudbeds account' for the full walk-through.

API access in Cloudbeds depends on your Cloudbeds subscription. Not every Cloudbeds plan includes API access by default. Contact Cloudbeds directly to confirm that your current plan includes API access, or to upgrade to a plan that does. Cloudpmsbed cannot grant or change Cloudbeds API access — that is entirely controlled by Cloudbeds.

After you place an order you will receive a secure payment link by email within 5 minutes. Click the link and complete payment on the secure page. Modules are activated as soon as payment is confirmed. Billing is monthly — you will receive a new payment link each month, or your saved payment method will be charged automatically if you have set one up.

Every Cloudpmsbed price is quoted in Euros (USD). If you are based outside the Eurozone your bank may apply a currency conversion fee. Applicable taxes are shown at checkout based on your billing country.

Yes. If you are a VAT-registered business in the EU, provide your VAT number at checkout. We will issue a VAT-compliant invoice in the name of Cloudpmsbed d.o.o. (PIB: 05123456, Crna Gora). B2B services supplied by a Montenegrin company to an EU VAT number are treated as reverse-charge transactions in most member states — check with your accountant for the treatment applicable in your jurisdiction.

Yes. You can cancel any module subscription at any time from your Cloudpmsbed Client Area. Cancellation takes effect at the end of the current billing period. No cancellation fee applies. See the Refund Policy for pro-rata refund terms in the middle of a period.

Bundle pricing is available for orders of 3 modules or more. Get in touch at support@cloudpmsbed.org before placing your order to request a bundle quote. The discount is applied as a credit on your next invoice.

We monitor the Cloudbeds API changelog and test every module against each Cloudbeds API release. When a breaking change is detected we update the affected module and ship a compatibility fix, typically within 48 hours of the Cloudbeds API change. You will receive an email notification if a module is temporarily unavailable due to an API update. No billing occurs during confirmed downtime caused by third-party API changes.

Your Cloudbeds API key is stored encrypted at rest with AES-256 inside the Cloudpmsbed infrastructure. It is transmitted only over TLS 1.3. It is never shared with third parties, never logged in clear text and never visible to Cloudpmsbed support staff. You can revoke access at any time by deleting the key from your Cloudpmsbed account settings, which also immediately revokes API access for every active module.

Email support is available at support@cloudpmsbed.org, Monday to Friday, 09:00–17:00 CET. Average first response is under 4 business hours. For getting-started support, in-app guided setup flows are available in your Client Area for every module. See also the Guides and Academy sections of this site for self-serve documentation.

Yes. You can connect several Cloudpmsbed modules to the same Cloudbeds account using one API key. Inside your Cloudpmsbed account settings the API key is stored once and shared across every connected module. For Multi-Site users, each Cloudbeds property needs its own API key — one key per Cloudbeds account.

Cloudpmsbed modules read reservation and rate data from Cloudbeds through the API in order to execute each module's function (for example, generate rate recommendations or pre-fill guest-portal data). This data is processed transiently and is not permanently stored in Cloudpmsbed infrastructure beyond the operational retention windows described in the Privacy Policy and the DPA. No guest payment-card data is ever accessed or stored.